CALL CENTER information

Following the Board's decision to enter into a contract with the State of California for the operation of the federally mandated Health Exchange Call Center, I was pleased to sign the actual contract documents on Tuesday, March 19th, following the Board of Supervisors' meeting.  It's one of the delights of being chair.  I was quite excited just thinking about the jobs that will be coming to our county.

Below is information and job descriptions about the upcoming jobs that will be provided at the Contra Costa County Call Center.  For additional information, please contact:


Department of Human Resources

651 Pine Street, 2nd Floor,

Martinez, CA 94553

(925) 335-1700

Exchange Customer Service Agent I Job Information
Additional Information about Exchange Customer Service Agent 1
Exchange Center Quality Assurance Monitor position
Exchange Customer Service Agent 2 Job Information