MassMutual's process for:

Power of Attorney (POA) and Qualified Domestic Relations Orders (QDRO)

Power of Attorney (POA)

There are instances in which someone may appoint a Power of Attorney (POA) to act on their behalf over their affairs and financial decisions, otherwise called an Attorney-in-Fact. However, there are certain State requirements that must be met in the POA document for the Attorney to have valid control over retirement plan assets. If you have appointed a Power of Attorney over your affairs and decisions, in particular over your retirement account with MassMutual, send MassMutual a copy of the executed POA document for review to ensure it meets State requirements. After review, MassMutual will respond with a letter stating whether or not the POA document has met the State requirements.

MassMutual Retirement Services
430 W. 7th Street
Kansas City, MO 64105

Regular Mail:
MassMutual Retirement Services
PO Box 219062
Kansas City, MO64121

Call: 1-800-743-5274

Qualified Domestic Relations Orders (QDROs)

A Domestic Relations Order (DRO) is a judgment, decree or order that gives rights to an individual that the individual, termed ”Alternate Payee”, can legally receive a portion of a Participant’s retirement plan assets. Additionally, a DRO must be related to the provision of child support, alimony payments or marital property rights of a spouse, former spouse, child or other dependent of a Participant and is made pursuant to a State domestic relations law (including a community property law). In the majority of cases, DROs are related to divorce decrees in which property and other assets (such as retirement plan assets) must be divided between a spouse and former spouse.

In order for the assets to be divided as ordered, a DRO must first be considered “Qualified” (QDRO) under specific legal provisions by meeting several criteria. MassMutual can perform an official qualification review of any judgment, decree or order that is considered a DRO and will work with the Participant, Alternate Payee and any respective attorneys during the qualification process in order for the division of assets to occur as ordered.

You may send any judgment, decree or order that is considered a DRO to MassMutual QDRO Services for an official qualification review.

MassMutual QDRO Center
3071 Pearl Road
Medina, OH 44256

Faxed: (330) 350-5011

Call: 1-866-940-1921
(Participants, Alternate Payees, Attorneys)