Contra Costa County, CA Official Website

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Secured Property Tax E-Billing

1. What is an e-Bill?: An e-Bill is an electronic bill that is only available for viewing online. It replaces the paper bill you currently receive in the mail.

2. What are the advantages of receiving an e-Bill?: By signing up today, you can enjoy the following benefits:
• Receive an email when your bills are ready to view.
• Download and print your billing information at your convenience.
• Use our secure website. View the same billing information that you would receive in the mail.
• Receive the tax bill sooner and avoid mail delays.
• Help the environment by saving paper and reducing waste.
• Link directly to online payment options.

3. How can I sign-up for e-Billing?: To sign up to receive e-Bills, follow these directions:
• Log-on to www.cctax.us
• Click on: Secured Tax e-Billing
• Click on: SIGN UP
• Read and accept the E-Billing Terms & Conditions
• Fill in the Personal and Security details
• Enter in the Parcel Number(s) you want included in the e-notification

4. Do I have to pay a fee for e-Billing?: No! With paperless billing there is no sign-up, transaction or service fees charged by the County.

5. If I enroll in e-Billing, will I continue to receive a paper bill in the mail?: When you enroll in e-Billing, the County will send you a paper Secured Tax bill in the mail one last time during the following regular September mailing. Your paper bill will have a special message stating you signed up for e-Billing. In the years following you will receive an e-mail when your Secured Tax bills are available to view online. You can then log on to www.cctax.us to view your bill

6. I just signed up for e-billing, what happens next?: You will receive an e-mail confirmation regarding your new e-billing account and the parcel number(s) you wish to have included in your e-notifications. You will need to respond to this e-mail confirmation within 72 hours to activate your new account. Otherwise, your account will automatically be cancelled. Once you have confirmed and activated your account, you will receive an e-notification in September each year when the new Secured Tax bill is available to view online, plus an e-mail reminder approximately two weeks before each delinquent date to check the payment status on your tax bill online.

7. How do I know that I have an e-Bill to pay?: Once you sign up for e-Billing, you will be notified via email when your next bill is available for review online.

8. I keep records of my paper bills. Can I save copies of my e-Bill?: The online account service will retain five years of e-Bills in its records. To keep a longer history, you must print the e-Bill for your own personal records or save a PDF copy to your hard drive. In addition, the online account service will retain payment schedules, transaction history, and other information.

9. Can I still pay my bill by mail if I receive an electronic bill?: Yes, e-Bill customers may pay their bills through the mail. Customers may print out their bill and send payment via check to the address provided on the bill.

10. Are there other payment options for paying my e-Bill?: Yes, e-Bill subscribers may pay their bill with a credit or debit card, or e-check.

11. My e-mail address has changed. How do I redirect my Secured Tax e-notifications to my new address?: • Log into your e-billing account
• Select Update Personal & Security Information
• Enter new e-mail address twice
• Select Update to accept changes to Personal & Security Information

12. I have forgotten my user name and/or password. What should I do?: Click the Forgotten Password link on the log-in page, then enter the e-mail address listed on the account and answer the security questions correctly. You will receive an e-mail notice with the forgotten password.

13. Can I switch back to paper bills in the future?: Yes, you may discontinue receiving e-Bills at any time. To discontinue receiving an e-Bill, follow these directions:
• Log-in to your account online at www.cctax.us .
• Remove the Parcel Number(s) from the APN Listing Page.
• Click Update and then Submit, and you will no longer receive an e-Bill for the removed APN(s). In September of the following tax year you will resume receiving your tax bill in paper form.

14. Do I have to sign up for e-billing to access my account information online or to pay my bill online?: No. Going paperless is simply a choice you now have. Signing up for online services allows you to pay your bill online, with the option of receiving a paper bill if you wish. You can access your tax account information any time by going to Account Lookup.

15. I am on e-billing, but I didn’t receive an e-mail telling me my bill is ready. Why not?: There are several reasons why this could happen. Make sure that you are not blocking e-mail from the County and that your inbox is not full. Also verify that the e-mail address on your account is correct. Finally, if there has been a name change in ownership since the parcel number was added to the APN Listing Page of your e-billing account, this parcel number will automatically be removed and will need to be re-added if you want to continue including it in your e-notification. Remember, you can always review your e-Bill at www.cctax.us.

16. Can I have notifications sent to multiple e-mail addresses?: Yes, you can have the notification sent to two e-mail addresses, the primary and the alternative. Some taxpayers use this to send a notification to their work and home e-mail accounts.

17. I didn’t sign up for e-billing, but I received notice on my tax bill that I did. Why?: Someone may have added your parcel number on to their e-billing account by mistake. If you feel this was done in error, please email your request to taxinfo@tax.cccounty.us to have the parcel number removed from the e-billing account.